Return & Refund Policy

Balhowaimil Perfumes

At Balhowaimil Perfumes, customer satisfaction is important to us. We take great care in preparing and delivering our fragrances, agarwood, oud oils, and other products.

Please review our return and refund policy before making a purchase.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• The product must be unused, unopened, and in its original condition.

• All original packaging, seals, labels, and accessories must remain intact.

• You must provide a valid receipt, order confirmation, or other proof of purchase.

• The product must not fall under our non-returnable product categories.

All return requests are subject to inspection and approval in accordance with this policy and applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: mbpperfumes@gmail.com

Please include your order number, the product you wish to return, and the reason for your request. Where relevant, attach photographs of the product and packaging.

Our team will review your request and provide the appropriate return address and shipping instructions if your return is approved.

Please do not send any products back without receiving return authorization.

Return shipping arrangements and any applicable charges will be communicated before you send your product.

3. Damaged, Defective, or Incorrect Products

We carefully inspect and package our products before dispatch.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue, provide:

• Your order number

• A description of the issue

• Clear photographs of the affected product and its packaging

Our team will assess the situation and arrange an appropriate resolution, which may include a replacement, exchange, or refund, in accordance with applicable consumer protection laws.

4. Non-Returnable Products

Due to hygiene, product integrity, and safety considerations, certain products may not be eligible for return under our voluntary return policy.

These include:

• Perfumes and fragrances that have been opened, used, or had their original security seals removed.

• Oud oils and other fragrance oils that have been opened or used.

• Bakhoor, agarwood, and incense products that have been used, consumed, or altered.

• Customized, personalized, or specially commissioned products.

• Personal care products that are unsealed after delivery and cannot be returned for hygiene reasons.

• Gift cards and certain final-sale items, where exclusion is permitted by applicable law.

Some fragrance products may also be subject to special shipping or handling restrictions.

These exclusions do not affect any statutory rights you may have regarding defective, damaged, incorrectly supplied, or otherwise non-conforming goods.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

5. Exchanges

If you would like to exchange an eligible product, please contact our customer support team.

Where a direct exchange is unavailable, you may be asked to return the eligible product following our return procedure and place a separate order for the replacement.

All exchanges are subject to product availability and applicable return conditions.

6. Refund Process

Once we receive and inspect your approved return, we will notify you of the outcome.

If your refund is approved:

• The refund will be issued to your original payment method.

• We aim to process approved refunds within 10 business days.

• Your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at mbpperfumes@gmail.com.

Any applicable return shipping deductions or other charges will be explained in accordance with our published terms and applicable law.

7. European Union Customers

For eligible orders supplied to consumers in the European Union, statutory consumer cancellation rights may apply, including a 14-day withdrawal period from receipt of the goods.

Where applicable, you may exercise this right without providing a reason, subject to relevant legal exceptions, including certain sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed.

Please contact us at mbpperfumes@gmail.com for cancellation and return instructions.

Nothing in this policy limits rights available to you under applicable consumer protection laws.

8. Customer Support

If you have questions about returns, refunds, exchanges, or an issue with your order, please contact us.

Balhowaimil Perfumes

Email: mbpperfumes@gmail.com

Website: https://www.balhowaimil.com/

Our team will review your inquiry and assist you with the appropriate next steps.